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(“SONICWALL”) PROVIDES SUPPORT SERVICES TO YOU (THE CUSTOMER WHO PURCHASED/RECEIVES THE SUPPORT SERVICES) FOR SONICWALL PRODUCTS.
BY PURCHASING AND/OR RECEIVING SONICWALL SUPPORT SERVICES YOU ACCEPT THESE TERMS AND CONDITIONS.
Dynamic Support is available during normal business hours 8x5 or year round 24x7, depending on your needs.
Available in one-, two- and three-year agreements, Sonic WALL Dynamic Support services include: Silver Support 24x7 and Dynamic Support 24x7 provide for direct technical assistance 24 hours a day 365 days a year, while Silver 8x5 Support and Standard Support (8x5) provide for direct technical assistance during local business hours am – pm Monday through Friday, excluding holidays.
Sonic WALL Global Support Services are designed not only to keep your security infrastructure current, but also to react swiftly to any problem that may occur.
However, that’s not enough to keep your network safe these days, so our support services also include crucial updates and upgrades, the finest technical support, access to extensive electronic tools and timely hardware replacement.
The Knowledge Base is updated daily with the most current information about our network security, secure remote access, content security, backup and recovery, and policy and management solutions.
Sonic WALL also provides a range of professional services to meet your needs, from our Remote Start-Up and Configuration Service to our traditional statement of work-based services.
And, because you’re purchasing a single co-terminus contract, there’s only one expiration date for everything, simplifying management and administration while also removing the likelihood of lapsed support coverage.